Please, read the following terms:

1. VERIFY YOUR PURCHASE CODE before opening any ticket. Also you can "Login with Envato" and your purchase code will be verified automatically.
2. Support is offered Monday-Friday, please allow up to 24 hours for your ticket to get reviewed & responded to. We appreciate your patience.
3. Post as much information as you can on your issue/question: links, screenshots, steps to replicate the issue, login credentials, etc. Feel free to post private information, tickets are private by default.
4. Be sure that you have first checked the documentation that comes with the theme/template and screencasts before submitting a ticket.